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Frequently Asked Questions

If you have any questions or comments for us, simply contact us here. Alternatively, you can email us at info@edudiscoverycentre.com or call us at +603-7880 3110.

Your Order  

 

Placing your order
Ordering is a breeze! Simply find the items you want from browsing through our online catalogue or search for the item you want. Once you have decided on an item, enter a quantity and click the “add to cart” button.

When you are ready to submit your order, click on the “my cart” link or the “Go to checkout” button to review the items in your cart.

If you have not already signed in, you will be taken to a sign-in page where you can log in or submit your contact/registration details. When you are finished, simply click Send Enquiry and your order will be on its way. You will receive an order number for reference, and an order confirmation will be e-mailed to you shortly.

Please note that you will not be charged at any point in this process. We will contact you after receiving your order and provide you with a quotation and shipping options from your items. It is only after we receive your confirmation for the quote and shipping options that we ask for your shipping, billing and payment details.

How will I know if you have received my order?
If you logged in before placing your order, you can go to your member profile to check your order status and history.

We always send an e-mail confirmation after you place your order. This confirmation will include your entire order summary and your order number. If you don’t receive a confirmation, please contact us at info@edudiscoverycentre.com so we can confirm your e-mail address.

All registered members can purchase items from our website. Edutool Discovery Centre does not sell, rent or loan customer information to any third party. Your information is completely safe with us and your confidentiality is highly valued, so rest assured.

Can I change my order?
You can change or cancel your order at any time before confirming your order. However, due to the speed we process your order, once you confirm your order, we can no longer change or cancel your order.

 

 
 
 

 

Should you ever prefer to place an order by phone, please contact us at +603-7880 3110 from 9am to 5.30pm from Monday to Friday and Saturday from 9am to 1.30pm Malaysian time. Simply tell us the item names or codes of the products you would like to purchase as well as your contact details and we will be glad to take your order!

 
Shipping Policies  

 

After you have placed an order with us, we will email you the prices, shipping options and freight quotes (as applicable). As soon as we receive your confirmation, we will ship your order immediately. Delivery times vary according to your chosen method of shipping. We require pre-payment on all orders.

 
 
Membership  

 

Membership Benefits
If you haven’t registered as a member, just take a look at the benefits you’ll enjoy as a registered member:

  • Free Membership
    It’s absolutely free to register—and easy, too!
  • Billing Information
    Securely store your billing information for faster checkout.
  • Quick Checkout
    Make sending your orders even easier! With one click, you view your order summary, then submit it.
  • Promotions and Discounts
    As a member, you will be the first to know about any special promotions, activities or discounts available!
  • Order Status & History
    Track current orders and view your complete online order history.
  • Saved Shopping Carts
    You can shop now and send your order later! So you can explore our product catalogue with peace of mind.

Click here to register as a member.
 
 
Member Profile  

 

Changing your details
You can change your contact details, such as your e-mail address, shipping address or phone number, etc. in your member profile once you have logged in. Simply click on the ' My Account' link to do this

 
 
Forgot Password  

 

I’ve forgotten my password!
If you have forgotten your password or username, click the ‘ Forgot your password?’ link. From here, simply enter the email address that you have registered with and your username and password will be emailed to you.  To protect your privacy, we do not have access to your password.

 
 
 

 

If you want to become an agent, click here to register. Once we have reviewed your application, we may contact you to discuss further details.

 
 
Returns of Exhanges  

 

If you received any damaged items in your shipment, please contact us via fax, phone or email as soon as possible. For other queries regarding your shipment, kindly contact us.

 
 
   
  Anything else?
If you have any further questions that have not been addressed here, please contact us.

 

 
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